Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return question at info@arnoldmunene.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at arnoldfmunene@gmail.com.

We want you to love your purchase. If your order arrives damaged, defective, or if you believe it does not meet the quality standards we promise, contact us within 30 days of delivery.

Once approved, your refund will be processed to your original payment method. In most cases, you will not be required to return the product.

To help us improve our products and service, we may request photos and a brief description of the issue.

We focus on quality, customer experience, and satisfaction. Unlike mass-market products, our towels are carefully selected to deliver superior comfort, absorbency, and durability. We also back every purchase with our customer-first guarantee.

We reserve the right to limit or decline refunds in cases of suspected fraud, abuse of the policy, or repeated refund requests associated with the same customer, account, payment method, or shipping address.