FAQs

Frequently Asked Questions

What is arnold munene?

arnold munene is a personal brand and lifestyle platform offering books, magazines, apparel, beauty products, and hygiene essentials, all rooted in a single creative and philosophical vision.

Who is behind the brand?

The brand is founded and led by Arnold Munene. All products and content are developed with a clear point of view and intentional direction.

Do you ship internationally?

Yes. We offer worldwide shipping.
Orders are processed within 2–3 business days, and delivery typically takes 5–7 business days after dispatch, depending on location.

How long will my order take to arrive?

Estimated delivery timeline:

• Processing: 2–3 business days

• Shipping: 5–7 business days
  Total: approximately 7–10 business days

Delivery times may vary due to customs or local courier services.

What payment methods do you accept?

We accept:

• Visa

• Mastercard

• Apple Pay

• Google Pay

• Cash App

• M-PESA

All payments are processed securely through encrypted payment gateways.

Can I return or exchange an item?

Returns are accepted within 7 days of delivery, provided items are unused and in original condition.

For hygiene and beauty products, returns are not accepted once opened or used, for health and safety reasons.

Please refer to our Returns & Refunds Policy for full details.

Are digital products refundable?

No. Digital products, including ebooks and digital magazine editions, are non-refundable once accessed or downloaded.

How do I track my order?

Once your order is shipped, you will receive a confirmation email with tracking information where available.

Do you offer customer support?

Yes. If you have questions about your order or our products, please contact us via the Contact page and we’ll assist you.

Are your products sustainably made?

We are committed to responsible sourcing, intentional production, and continuous improvement. Please see our Sustainability Act for more information about our approach.